COVID-19 POLICY
We are ready to safely welcome back our guests.
As we are closely monitoring the ongoing uncertainness that corona virus (COVID-19) is causing globally, we have put the safety, health and welfare of our guests and staff as our highest priority. In response to this, we have implemented a variety of cleanliness practices & rules that along with the new safety standards, health protocols & operating guidelines announced by the Greek government and the World Health Organization guarantee a safe stay for our guests. Consequently, most of our facilities & services are modified & we would like to inform guests that the measures & new practices we are implementing include the following:
Protective Masks: Guests are required to wear face masks in hotel indoor public areas and when moving around in outdoor areas.
Staff members: Staff use personal protective equipment & are all trained for the safety, hygiene and disinfection protocols (COVID-19). Dividing screens are placed between staff and guests in appropriate areas.
Hand sanitizers: disinfection dispensers have been placed near & around the public areas throughout the hotel.
Check in: it starts from 15.00 & Check out: at 11.00 o’clock, in order to have additional time for the thorough cleaning & disinfect the rooms for the next guests.
Elevator: it must be used by one passenger at a time, or guests sharing the same room. Still, we encourage guests to use the stairs.
Rooms: According to the new protocols, all rooms have been cleaned & disinfected at least 4 hours before arrival time & additionally repainted for this season. Every not basic equipment are removed. Also rooms will not have daily thorough cleaning, linen, sheets & towels will be replaced only if guests ask for. No one is allowed to enter in room except the maid & waiter wearing protective equipment, also we recommend our guests to avoid visiting other guest’s rooms.
Bedding and linens: are washed at sufficiently high temperatures to ensure the sterilization.
Our cleaning products: are effective against viruses in the air and on surfaces & all are eco friendly.
Suppliers of goods & services: all our partners & suppliers follow health & safety Protocols & measures.
Air-conditioning: we have installed independent units in each room & NOT central system that recycles the air. We encourage guests to leave the balcony door open for a while for natural ventilation.
Breakfast: is offered in buffet style or in room without additional charge for the room service, according to the safe food preparation and service practices..
Swimming pool: Cleaning and disinfection of the pool & hydromassage areas are increased in accordance with the operation protocol.
Social distancing: Current guidelines require 2 meters of separation. Please follow the signage we have put on the inside floors. In public areas outside the hotel, we were unable to place signals due to the specificity of the floors, instead, we have placed posters.
Symptoms during your stay: in case you came in to contact with any COVID-19 patients OR if you experience minor symptoms, please stay in your room & get in touch with our reception immediately. The hotel has implemented an action plan, in case of COVID-19 suspected cases which complies with Greece’s Hotel protocols and legislation. Τhere is a person in charge for the protocols around the clock to help you, with respect to your personality and privacy.
Doctor & medical care: An appointed doctor near the premises, is available to provide special care to our guests for 24 hours.
Available equipment: If necessary, we provide guests with fingertip pulse oximeter, simple thermometer,
non contact infrared thermometer, blood pressure monitor, antipyretics & painkillers drugs, protective masks & gloves, disinfectant gel and antiseptic wipes, (upon request). Also, extra pool towels are provided to cover your sun loungers.
Personal data: personal data will need to be used by the Hotel, as prescribed under the above mentioned protocols & particularly in cases of potential or confirmed infections.
Booking flexibility: we are offering extra flexibility and support for all reservations made through our official web site or directly with the hotel.
Reminder posters for the measures have been placed in all public areas.
Further detailed information: is given in written to all guests upon arrival.
Hotel management is committed to complying with all protocols and protection measures against the pandemic of the virus COVID-19, therefore, in case of infection, hotel shall not be held liable for the restoration of damage, or otherwise.
We appreciate guest’s kind understanding & we will keep them update through this situation, hope soon to be able to return to our normal service level.
We Look forward to give all our guests a warm welcome under the Cretan summer sun, wishing them to have a worry free time while staying with us & return to home safe & healthy.
Remember, no protocol is effective if not followed.
As we are closely monitoring the ongoing uncertainness that corona virus (COVID-19) is causing globally, we have put the safety, health and welfare of our guests and staff as our highest priority. In response to this, we have implemented a variety of cleanliness practices & rules that along with the new safety standards, health protocols & operating guidelines announced by the Greek government and the World Health Organization guarantee a safe stay for our guests. Consequently, most of our facilities & services are modified & we would like to inform guests that the measures & new practices we are implementing include the following:
Protective Masks: Guests are required to wear face masks in hotel indoor public areas and when moving around in outdoor areas.
Staff members: Staff use personal protective equipment & are all trained for the safety, hygiene and disinfection protocols (COVID-19). Dividing screens are placed between staff and guests in appropriate areas.
Hand sanitizers: disinfection dispensers have been placed near & around the public areas throughout the hotel.
Check in: it starts from 15.00 & Check out: at 11.00 o’clock, in order to have additional time for the thorough cleaning & disinfect the rooms for the next guests.
Elevator: it must be used by one passenger at a time, or guests sharing the same room. Still, we encourage guests to use the stairs.
Rooms: According to the new protocols, all rooms have been cleaned & disinfected at least 4 hours before arrival time & additionally repainted for this season. Every not basic equipment are removed. Also rooms will not have daily thorough cleaning, linen, sheets & towels will be replaced only if guests ask for. No one is allowed to enter in room except the maid & waiter wearing protective equipment, also we recommend our guests to avoid visiting other guest’s rooms.
Bedding and linens: are washed at sufficiently high temperatures to ensure the sterilization.
Our cleaning products: are effective against viruses in the air and on surfaces & all are eco friendly.
Suppliers of goods & services: all our partners & suppliers follow health & safety Protocols & measures.
Air-conditioning: we have installed independent units in each room & NOT central system that recycles the air. We encourage guests to leave the balcony door open for a while for natural ventilation.
Breakfast: is offered in buffet style or in room without additional charge for the room service, according to the safe food preparation and service practices..
Swimming pool: Cleaning and disinfection of the pool & hydromassage areas are increased in accordance with the operation protocol.
Social distancing: Current guidelines require 2 meters of separation. Please follow the signage we have put on the inside floors. In public areas outside the hotel, we were unable to place signals due to the specificity of the floors, instead, we have placed posters.
Symptoms during your stay: in case you came in to contact with any COVID-19 patients OR if you experience minor symptoms, please stay in your room & get in touch with our reception immediately. The hotel has implemented an action plan, in case of COVID-19 suspected cases which complies with Greece’s Hotel protocols and legislation. Τhere is a person in charge for the protocols around the clock to help you, with respect to your personality and privacy.
Doctor & medical care: An appointed doctor near the premises, is available to provide special care to our guests for 24 hours.
Available equipment: If necessary, we provide guests with fingertip pulse oximeter, simple thermometer,
non contact infrared thermometer, blood pressure monitor, antipyretics & painkillers drugs, protective masks & gloves, disinfectant gel and antiseptic wipes, (upon request). Also, extra pool towels are provided to cover your sun loungers.
Personal data: personal data will need to be used by the Hotel, as prescribed under the above mentioned protocols & particularly in cases of potential or confirmed infections.
Booking flexibility: we are offering extra flexibility and support for all reservations made through our official web site or directly with the hotel.
Reminder posters for the measures have been placed in all public areas.
Further detailed information: is given in written to all guests upon arrival.
Hotel management is committed to complying with all protocols and protection measures against the pandemic of the virus COVID-19, therefore, in case of infection, hotel shall not be held liable for the restoration of damage, or otherwise.
We appreciate guest’s kind understanding & we will keep them update through this situation, hope soon to be able to return to our normal service level.
We Look forward to give all our guests a warm welcome under the Cretan summer sun, wishing them to have a worry free time while staying with us & return to home safe & healthy.
Remember, no protocol is effective if not followed.
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